ViON provides 24/7/365 Support Services via two support and operation centers located in Herndon, VA, and Ogden, UT staffed with fully cleared, advanced support engineers. If you need assistance or to log a ticket, please contact us via:
- Phone: 877.857.8466
- Online Support Portal: Customer Login
or Request Access to ViON Customer Support Portal
- Email: [email protected]
ViON’s Support Services
- ViON Field Engineering – Our Field Services experts provide onsite installation and break/fix infrastructure support for multiple vendors.
- Flexible onsite response time SLA’s and part replacement
- 24/7/365 access to onsite cleared personnel
- ASP certified with major vendors such as Hitachi, NetApp, Dell EMC, and IBM
- Specialize in Data Center Infrastructure moves, adds, and changes
- Secure Support Center – 24/7/365 immediate access to expert hardware and software engineers in support of storage solutions, Cloud infrastructure, data analytics platforms and data management solutions.
- One number to call for support across all of our solutions
- 24/7/365 Live, US based, cleared resources
- Multivendor support agreements with Cisco, Hitachi, VMware, Red Hat, NetApp, and IBM
- ITIL based incident and problem management methodologies
- Industry standard SLA response times
- Manufacture certified storage, system, software, and network engineers
ViON’s 3-Tier Resolution Model
ViON provides high-level problem resolutions via a comprehensive 3-tiered support model that leverages our technical expertise and partnerships with various vendors. This system helps guide the process to ensure problems are resolved efficiently and effectively.