ViON provides 24/7/365 Support Services via two support and operation centers located in Herndon, VA, and Ogden, UT staffed with fully cleared, advanced support engineers.  If you need assistance or to log a ticket, please contact us via:

 

1. Phone: 877.857.8466

   

2. Online Support Portal: Customer Login or Request Access to ViON Customer Support Portal

   

3. Email: support@vion.com

 


ViON’s Support Services

  • ViON Field Engineering – Our Field Services experts provide onsite installation and break/fix infrastructure support for multiple vendors.
    • Flexible onsite response time SLA’s and part replacement
    • 24/7/365 access to onsite cleared personnel
    • ASP certified with major vendors such as HDS, Netapp, Dell EMC, and IBM
    • Specialize in Data Center Infrastructure moves, adds, and changes
  • Secure Support Center – 24/7/365 immediate access to expert hardware and software engineers in support of storage solutions, Cloud infrastructure, data analytics platforms and data management solutions.
    • One number to call for support across all of our solutions
    • 24/7/365 Live, US based, cleared resources
    • Multivendor support agreements with Cisco, Hitachi, Vmware, Red Hat, NetApp, and IBM
    • ITIL based incident and problem management methodologies
    • Industry standard SLA response times
    • Manufacture certified storage, system, software, and network engineers

Download the ViON Support Services Brouchure.


ViON’s 3-Tier Resolution Model

ViON provides high-level problem resolutions via a comprehensive 3-tiered support model that leverages our technical expertise and partnerships with various vendors. This system helps guide the process to ensure problems are resolved efficiently and effectively.

   



Why Is ViON Different?

Experience matters. ViON’s enterprise support center and team of highly trained support engineers are available around the clock for assistance related to our products, solutions and services. Our extensive background in managing and supporting products, solutions and services gives us unique insight to diagnose and solve a range of issues.

  • Single point of contact and the ability to reach U.S based cleared personnel 24/7/365
  • Service-level response times that meet or exceeds industry-standards
  • Support for the solutions’ entire life cycle including Installation, Configuration and Operations
  • Experience with complex solutions and architectures, including storage, servers, networking and software.


Our Contracts