With our 24/7 Support Services, we’ve got your back and ensure uptime and availability of your technology investment.

ViON maintains two geographically dispersed support and operation centers in Herndon, VA, and Ogden, UT.

Our advanced support engineers, with the highest security clearances, are available all day, every day, to provide expert solutions for your entire converged infrastructure. You can be confident that our dedicated support consultants will attack issues and drive resolution to address your unique needs.

get to know your data

Our Support Services groups work collaboratively, both onsite and centrally located, to ensure we protect your mission critical environment.

  • ViON Field Engineering – Our Field Services experts provide onsite installation and break/fix infrastructure support for multiple vendors.
    • Flexible onsite response time SLA’s and part replacement
    • 24/7 access to onsite cleared personnel
    • ASP certified with major vendors such as HDS, Netapp, EMC, and IBM.
    • Specialize in Data Center Infrastructure moves, adds, and changes.
  • Secure Support Center – 24/7 immediate access to expert hardware and software engineers in support of Storage and San Solutions, Cloud infrastructure stacks, Big Data platforms, Data Protection Services, and Public Safety Solutions.
    • One number to call for support across all of our solutions
    • 24/7 Live, US based, cleared resources
    • Multivendor support agreements with Cisco, Hitachi, Vmware, Red Hat, NetApp, and IBM.
    • ITIL based incident and problem management methodologies
    • Industry standard SLA response times
    • Manufacture certified storage, system, software, and network engineers

Key Support Offerings

We understand that every business as varying needs and challenges. ViON offers various Support Services options to create success for your business.

ViON Maintenance offerings-ViON offers varying support levels and onsite response times to meet your needs. All support offerings include:

  • Access to ViON Secure Support Center
  • Remote monitoring and management
  • Onsite break/fix support
  • Spares support
  • Engineering changes
  • Preventative maintenance
  • Concurrent maintenance
  • Customer Portal access

Additional Support Services:

  • First call support with manufacture escalation and coordination
  • Remote monitoring and management
  • Performance Health check Services
  • Configuration Assessment Services
  • Data center equipment relocation Services
  • Patching, upgrading, updating and monitoring

WHAT MAKES VION DIFFERENT?

  • A single point of contact for ongoing support services.
  • Extensive experience supporting large and complex environments.
  • Access to a technical team of highly skilled personnel accustomed to working in Department of Defense (DoD) and/or INTEL environments
  • Closely knit team collaboration between our centralized support operation centers to our onsite field engineering group.


Our Contracts