About Field Support

ViON Corporation's Field Support organization has been providing mission-critical, world-class, enterprise level support to our government, public sector and commercial customers in both secured and non-secured environments since our inception.

Our Field Engineers average over 25 years of experience in the maintenance service business, and most have worked directly for major OEMs such as IBM, Hitachi Data Systems, EMC, Sun (Oracle), HP, Fujitsu, Amdahl, Brocade, Cisco and NetApp. To ensure our people stay current and even ahead of the technology curve, they receive training and certification directly from the OEMs whose equipment we sell and support.

In addition to a strong technical background, 85% of our Field Engineers hold security clearances required by our customers. This allows us to offer our products and services in the most secure environments within the government and civilian agencies we support.

ViON's Field Support organization has the most up-to-date technical knowledge, past experience, security clearances, industry partnerships and OEM relationships that allow us to support the most mission-critical programs throughout the world. In addition to all of this experience and expertise, we have a "Customer Service" mentality that can best be summarized by words often used by our President and CEO, Tom Frana, "Before you leave a customer site, please ask them what else you can do for them today."